Terms of service


Below is the fully rewritten Terms of Service for GoCape Tours, with the business name consistently used throughout. It is tailored to a Cape Town tourism business offering food market tours, African culinary experiences, fashion and designer tours, and cultural city exploration.

The document is structured for publication on your website and includes the key operational, booking, payment, cancellation, safety, privacy and legal provisions relevant to a South African tour operator.


# GoCape Tours
# TERMS OF SERVICE AND CONDITIONS OF USE

**Effective Date:** 11 November 2026
**Last Updated:** 11 November 2026

**Business Name:** GoCape Tours
**Operating Location:** Cape Town, Western Cape, South Africa

## 1. INTRODUCTION

Welcome to GoCape Tours.

GoCape Tours is a Cape Town-based tourism and tour experience business dedicated to introducing visitors to the city's vibrant culture, diverse communities, culinary heritage, fashion, creativity and lifestyle.

Through carefully organised guided experiences, GoCape Tours gives visitors the opportunity to explore Cape Town beyond traditional sightseeing. Our tours are designed to connect guests with local people, independent businesses, food vendors, designers, markets and cultural destinations that contribute to the city's unique identity.

GoCape Tours offers experiences including, but not limited to:

- **Food Market and Culinary Tours:** Exploring Cape Town's food markets, traditional African cuisine, local food vendors, independent eateries and authentic culinary experiences.
- **Fashion and Designer Tours:** Discovering Cape Town's fashion scene, independent designers, creative studios, local boutiques, fashion markets and South African craftsmanship.
- **City Exploration and Cultural Tours:** Exploring Cape Town's neighbourhoods, attractions, history, local communities, cultural destinations and lifestyle.

These Terms of Service ("Terms") govern your access to and use of the GoCape Tours website, your bookings and reservations, and your participation in any tour or experience provided by GoCape Tours.

By accessing the GoCape Tours website, submitting an enquiry, making a reservation or participating in any GoCape Tours experience, you acknowledge that you have read, understood and agreed to these Terms.

If you do not agree with these Terms, you should refrain from using the GoCape Tours website or booking its services.

## 2. DEFINITIONS

For the purposes of these Terms:

- **GoCape Tours:** Refers to the tourism business operating under the name GoCape Tours.
- **Website:** Refers to the official GoCape Tours website and associated online booking platforms operated or authorised by GoCape Tours.
- **Customer / Guest:** Refers to any individual who accesses the website, makes a booking, purchases a tour or participates in a GoCape Tours experience.
- **Tour:** Refers to any guided experience, excursion, food market visit, fashion experience, city exploration activity or other tourism service offered by GoCape Tours.
- **Booking:** Refers to a reservation request or confirmed reservation for a GoCape Tours experience.
- **Tour Guide:** Refers to a person appointed or authorised to conduct or assist with a tour.
- **Third-Party Provider:** Refers to an independent business, vendor, restaurant, designer, retailer, venue or other service provider involved in or visited during a tour.

## 3. ELIGIBILITY AND ACCEPTANCE

By using the GoCape Tours website or booking any of its services, you confirm that:

1. You are at least 18 years old or have the involvement and consent of a parent or legal guardian where required.
2. All information supplied during the booking process is accurate and complete.
3. You have the authority to make a reservation for yourself and any other individuals included in your booking.
4. You agree to comply with these Terms and any reasonable instructions provided by GoCape Tours representatives and tour guides.
5. You will behave respectfully towards other guests, local communities, businesses, vendors, designers and members of the public.

The individual making a group reservation is responsible for ensuring that all participants are informed of the applicable booking conditions and these Terms.

## 4. DESCRIPTION OF SERVICES

GoCape Tours provides guided tourism experiences in Cape Town, South Africa, with a focus on local culture, food, fashion, creativity and city exploration.

The exact activities, locations, duration and inclusions of each experience will be described on the relevant tour page or communicated during the booking process.

### 4.1 Food Market and Culinary Experiences

GoCape Tours offers food-focused experiences designed to introduce guests to Cape Town's diverse culinary culture and African flavours.

Depending on the selected experience, guests may have opportunities to:

- Explore popular and lesser-known food markets.
- Discover traditional South African and African dishes.
- Experience local street food and regional specialities.
- Visit independent restaurants, food stalls and local eateries.
- Meet local food vendors and learn about their businesses.
- Discover the cultural history behind selected foods and ingredients.

Food tastings, meals, refreshments and purchases are included only where expressly stated in the relevant tour description.

Where food or beverages are not included, guests will be responsible for any purchases made directly from individual vendors.

### 4.2 Fashion and Designer Experiences

GoCape Tours provides fashion and design experiences that showcase Cape Town's creative community and growing fashion industry.

Depending on the selected tour, guests may:

- Explore local fashion markets and independent boutiques.
- Visit local designers and creative studios.
- Discover South African fashion brands.
- Learn about traditional and contemporary African-inspired designs.
- Meet local creatives, designers and entrepreneurs.
- Explore locally made clothing, accessories, crafts and products.

Purchases made from designers, boutiques and independent retailers are optional and are not included in the tour price unless expressly stated.

GoCape Tours cannot guarantee that every advertised designer, boutique or retail establishment will be available on every tour.

### 4.3 City Exploration and Cultural Experiences

GoCape Tours may organise guided city experiences that introduce visitors to Cape Town's attractions, neighbourhoods, history, culture, architecture and local lifestyle.

Tour routes and activities may vary depending on the selected experience, weather, traffic, availability and operational requirements.

### 4.4 Changes to Tour Activities and Itineraries

GoCape Tours makes reasonable efforts to deliver the experiences advertised on its website.

However, the actual itinerary may be adjusted due to circumstances such as:

- Weather conditions.
- Traffic congestion.
- Venue availability.
- Public events.
- Market operating hours.
- Safety and security concerns.
- Operational requirements.
- Circumstances beyond GoCape Tours' reasonable control.

Where changes are necessary, GoCape Tours will make reasonable efforts to maintain the general purpose and quality of the booked experience.

Material changes will be communicated to affected customers as soon as reasonably possible.

## 5. BOOKINGS AND RESERVATIONS

All GoCape Tours experiences must be booked through the official GoCape Tours website or another booking channel expressly authorised by GoCape Tours.

A booking request is subject to availability and is not automatically considered confirmed upon submission.

A reservation will be considered confirmed once:

1. The required booking information has been submitted.
2. Availability has been verified.
3. The required payment has been successfully received or an alternative payment arrangement has been expressly approved.
4. GoCape Tours has issued a booking confirmation.

Booking confirmations may be sent by email, WhatsApp or another approved communication channel.

Customers are responsible for checking their booking confirmation and ensuring that the selected tour, date, time, number of participants and contact details are correct.

Any errors must be reported to GoCape Tours as soon as possible.

### 5.1 Group Bookings

GoCape Tours may accept individual and group reservations.

Group bookings may be subject to minimum participant requirements, special pricing or additional arrangements.

The person responsible for making the group booking must ensure that all participants receive relevant tour information and comply with these Terms.

### 5.2 Private and Customised Tours

GoCape Tours may offer private tours and customised experiences upon request.

Private tours may be subject to separate pricing, itineraries, payment arrangements and cancellation conditions.

Any special arrangements will be confirmed in writing before the booking is finalised.

### 5.3 Booking Availability

Tour availability may change depending on demand, staffing, venue schedules and other operational factors.

GoCape Tours reserves the right to decline booking requests where availability cannot be confirmed.

## 6. PRICING AND PAYMENTS

All prices for GoCape Tours experiences will be displayed on the website or communicated to customers before a booking is finalised.

Unless otherwise specified, prices will be displayed in South African Rand (ZAR).

Advertised prices will indicate whether applicable taxes and compulsory charges are included.

Depending on the selected experience, the tour price may include:

- Professional tour guide services.
- Guided visits to advertised destinations.
- Specified activities and experiences.
- Transportation, where expressly included.
- Food tastings or refreshments, where expressly included.

Any exclusions will be stated in the relevant tour description or booking information.

### 6.1 Accepted Payment Methods

GoCape Tours may accept payments through authorised payment methods, including:

- Debit and credit cards.
- Secure online payment gateways.
- Electronic funds transfers (EFT).
- Other payment methods approved by GoCape Tours.

All electronic payments are subject to the applicable payment provider's terms, security procedures and processing requirements.

### 6.2 Payment Confirmation

A payment will be considered completed once the relevant funds have been received or the payment provider has confirmed a successful transaction.

GoCape Tours reserves the right to request payment verification where reasonably necessary.

Customers are responsible for ensuring that payments are made using accurate payment information.

Any international transaction fees, bank charges or currency conversion fees imposed by the customer's financial institution or payment provider remain the customer's responsibility unless otherwise stated.

### 6.3 Pricing Errors

GoCape Tours makes reasonable efforts to ensure that advertised prices are accurate.

Where an obvious pricing error is identified before a booking is confirmed, GoCape Tours will contact the customer to clarify the correct price.

No price adjustment will be made to an existing confirmed booking in a manner that unlawfully disadvantages the customer.

## 7. CANCELLATION AND REFUND POLICY

GoCape Tours understands that travel plans can change and aims to deal with cancellation and rescheduling requests fairly and reasonably.

All cancellation requests must be submitted through the official GoCape Tours email address or another authorised communication channel.

### 7.1 Customer Cancellations

Customers wishing to cancel a confirmed booking should notify GoCape Tours as early as possible.

Any cancellation charges will be determined with consideration of:

- The amount of notice provided.
- The date and time of the scheduled tour.
- The nature of the booked experience.
- Costs already incurred or reasonably committed.
- Whether the booking can reasonably be resold.
- The applicable provisions of South African consumer protection legislation.

Cancellation charges will be reasonable and will not exceed what is legally permitted.

The cancellation conditions applicable to a particular booking will be communicated during the booking process or in the booking confirmation.

### 7.2 Rescheduling Requests

Customers may request to change their booking date or time, subject to availability.

GoCape Tours will make reasonable efforts to accommodate rescheduling requests.

Rescheduling may not be possible where the tour is fully booked or where third-party arrangements cannot be changed.

Any additional costs will be communicated before the change is confirmed.

### 7.3 Cancellations by GoCape Tours

GoCape Tours reserves the right to cancel or reschedule a tour where reasonably necessary due to:

- Severe or unsafe weather conditions.
- Safety or security concerns.
- Insufficient participant numbers where a minimum group size was disclosed.
- Unavailability of essential venues or service providers.
- Unexpected operational difficulties.
- Circumstances beyond its reasonable control.

Where GoCape Tours cancels a confirmed tour and cannot provide a reasonable alternative, customers will be offered an appropriate refund or other remedy in accordance with applicable law.

### 7.4 Refund Processing

Approved refunds will generally be processed using the original payment method where reasonably possible.

The time required for a refund to reflect in the customer's account may depend on the payment provider and the customer's bank.

GoCape Tours will communicate relevant refund arrangements to affected customers.

### 7.5 Late Arrivals

Customers are expected to arrive at the designated meeting point at least 10–15 minutes before the scheduled departure time, unless otherwise specified.

GoCape Tours tours generally operate according to their advertised schedules.

Late arrivals may result in guests missing part or all of the experience.

GoCape Tours will make reasonable efforts to assist late-arriving guests where operationally possible, but cannot guarantee that a tour can be delayed or that an alternative meeting arrangement can be provided.

### 7.6 No-Shows

A customer who fails to attend a confirmed tour without prior notice may be treated as a no-show.

No-shows do not automatically qualify for a refund or rescheduling.

Any applicable charges will remain subject to the Consumer Protection Act and the circumstances of the booking.

### 7.7 Death or Hospitalisation

GoCape Tours will comply with applicable consumer protection requirements relating to cancellations arising from death or hospitalisation, including section 17 of the Consumer Protection Act 68 of 2008.

Reasonable supporting documentation may be requested where appropriate.

## 8. TOUR SCHEDULES AND MEETING POINTS

Each GoCape Tours experience will have a designated meeting point, starting time and estimated duration.

Relevant details will be communicated through the website or booking confirmation.

Customers are responsible for:

- Arriving at the correct meeting point.
- Being ready at the scheduled starting time.
- Following meeting and departure instructions.
- Providing accurate contact details.
- Contacting GoCape Tours promptly if they experience difficulties reaching the meeting point.

Tour durations are estimates and may vary depending on traffic, group size, walking distances, venue waiting times and other circumstances.

for additional travel or accommodation expenses incurred by customers as a result of arriving late or missing a scheduled tour.

9. FOOD ALLERGIES AND DIETARY REQUIREMENTS

Certain GoCape Tours experiences involve food markets, restaurants, independent food vendors and opportunities to sample local cuisine.

Customers are responsible for informing GoCape Tours of any food allergies, intolerances, dietary restrictions or relevant food-related requirements before participating in a food-related experience.

Although GoCape Tours may communicate dietary requirements to participating vendors, it cannot guarantee that independent food establishments will be able to accommodate every request.

Food may be prepared in facilities that handle common allergens, including:

  • Peanuts and tree nuts.

  • Dairy products.

  • Eggs.

  • Wheat and gluten.

  • Soy.

  • Fish and shellfish.

  • Other common food allergens.

GoCape Tours does not control the food preparation practices, ingredients, hygiene procedures or cross-contamination risks of independent food vendors.

Customers with severe allergies or medical dietary restrictions should independently verify ingredients and food preparation procedures directly with the relevant vendor before consuming any food.

Participation in food tastings and consumption of food or beverages are at the customer's discretion.

Nothing in this section excludes any responsibility that cannot legally be excluded under applicable South African law.

10. HEALTH AND SAFETY

GoCape Tours places importance on the safety and wellbeing of all participants.

However, tours may involve walking through public streets, markets, shopping areas, restaurants, outdoor spaces and busy urban environments.

Customers acknowledge that participation in these activities involves ordinary risks associated with public environments and tourism activities.

Customers agree to:

  • Follow reasonable instructions provided by GoCape Tours tour guides.

  • Remain aware of their surroundings.

  • Use designated pedestrian crossings and public walkways.

  • Observe applicable traffic and pedestrian safety regulations.

  • Avoid unsafe or prohibited activities.

  • Inform GoCape Tours of any relevant medical or mobility concerns that could affect their participation.

  • Take reasonable care of their personal belongings.

  • Avoid conduct that could endanger themselves or other participants.

Customers are encouraged to wear comfortable clothing and suitable walking shoes, particularly for experiences involving outdoor markets and extended walking.

GoCape Tours reserves the right to make reasonable adjustments to an itinerary or decline participation where an individual's conduct or condition creates an immediate and reasonable safety concern, subject to applicable consumer protection laws.

11. MEDICAL CONDITIONS AND ACCESSIBILITY

Customers are responsible for assessing whether a particular GoCape Tours experience is suitable for their physical condition and individual requirements.

Certain tours may involve:

  • Walking over uneven surfaces.

  • Standing for extended periods.

  • Navigating crowded public spaces.

  • Climbing stairs.

  • Exposure to outdoor weather conditions.

  • Limited seating or restroom facilities at certain destinations.

Customers requiring mobility assistance, wheelchair access or other special arrangements should contact GoCape Tours before making a reservation.

GoCape Tours will make reasonable efforts to provide accessibility information and accommodate reasonable requests where possible.

However, GoCape Tours cannot guarantee that all third-party venues, markets, shops, restaurants and public spaces will be fully accessible.

Customers with medical concerns should seek appropriate medical advice before participating where necessary.

12. CHILDREN AND MINORS

Children may participate in selected GoCape Tours experiences, subject to the age requirements and suitability of the particular tour.

Unless otherwise agreed in writing, children must be accompanied by a parent, legal guardian or responsible adult.

The accompanying adult is responsible for supervising the child throughout the experience and ensuring that the child follows reasonable safety instructions.

Parents and guardians must inform GoCape Tours of any relevant allergies, medical requirements or other important information concerning participating minors.

Certain experiences may have minimum age requirements, which will be communicated during the booking process.

13. PERSONAL BELONGINGS AND VALUABLES

Customers are responsible for their personal belongings throughout any GoCape Tours experience.

Guests are encouraged to:

  • Keep wallets, mobile phones and valuables secure.

  • Avoid unnecessarily displaying expensive belongings in public.

  • Remain aware of their surroundings.

  • Keep personal belongings with them at all times.

  • Follow reasonable safety recommendations provided by tour guides.

GoCape Tours will not be responsible for lost, stolen or damaged personal belongings except where liability arises under applicable law.

If an item is misplaced during a tour, customers should notify GoCape Tours as soon as possible so that reasonable efforts can be made to assist in locating it.

14. PHOTOGRAPHY, VIDEOGRAPHY AND RECORDING

Customers are welcome to take personal photographs and videos during GoCape Tours experiences, provided that doing so does not interfere with the tour or compromise the privacy, safety or rights of others.

Customers must respect the wishes of local residents, vendors, designers, business owners and other participants when taking photographs or recording videos.

Permission should be obtained before photographing or recording individuals where consent is reasonably required.

Some independent businesses, designer studios, shops and venues may prohibit photography or video recording on their premises.

Customers must respect these restrictions.

14.1 Promotional Photography and Marketing

GoCape Tours may occasionally take photographs or videos during tours for marketing, promotional, advertising or social media purposes.

Where identifiable customers are featured in promotional material, GoCape Tours will obtain appropriate consent before using such images or recordings, in accordance with applicable privacy and data protection legislation.

Customers may decline to participate in promotional photography without affecting their ability to participate in a tour.

15. THIRD-PARTY BUSINESSES AND SERVICE PROVIDERS

GoCape Tours experiences may include visits to or interactions with independent third-party businesses, including:

  • Food markets and independent food vendors.

  • Restaurants, cafés and traditional eateries.

  • Fashion designers and boutiques.

  • Retail stores and creative studios.

  • Cultural attractions and other tourism establishments.

  • Transportation providers and other service providers.

These businesses operate independently and are not necessarily owned, managed or controlled by GoCape Tours.

GoCape Tours makes reasonable efforts to work with reputable establishments and provide enjoyable experiences.

However, GoCape Tours cannot guarantee the availability, operating hours, stock, pricing, product quality or service standards of independent third-party businesses.

Purchases made directly from third-party businesses constitute separate transactions between the customer and the relevant business.

Customers should direct product-related complaints, returns or purchase enquiries to the relevant business, without limiting any rights they may have under applicable law.

GoCape Tours will not be responsible for the independent acts or omissions of third-party providers except to the extent that liability is imposed on GoCape Tours by applicable law.

16. CUSTOMER CONDUCT AND CODE OF BEHAVIOUR

GoCape Tours aims to create welcoming, respectful and enjoyable experiences for everyone.

Customers are expected to behave appropriately throughout all tours and interactions with GoCape Tours representatives, local businesses and communities.

The following conduct is prohibited:

  • Harassment, discrimination, intimidation or abusive behaviour.

  • Threatening, violent or aggressive conduct.

  • Deliberately disrupting a tour or interfering with other participants' experiences.

  • Damaging public or private property.

  • Disrespecting local communities, cultural practices, businesses or individuals.

  • Engaging in unlawful activities.

  • Refusing to follow reasonable safety instructions.

  • Behaviour that creates a risk to other participants, tour guides or members of the public.

Where necessary, GoCape Tours may take reasonable steps to address inappropriate conduct, including issuing a warning or ending a participant's involvement in the experience.

Any decision to remove a participant will be made reasonably and consistently with applicable consumer protection laws.

17. TOUR GUIDES AND PROFESSIONAL STANDARDS

GoCape Tours aims to provide professional, informative and engaging guided experiences.

Tour guides appointed by GoCape Tours are expected to:

  • Treat all customers with courtesy and respect.

  • Provide relevant information about the destinations visited.

  • Respect local communities and businesses.

  • Follow reasonable safety procedures.

  • Conduct themselves professionally.

  • Comply with applicable South African tourism and tourist guiding requirements.

Where an experience constitutes regulated tourist guiding under South African law, the relevant guide must meet applicable registration and authorisation requirements.

Customers who have concerns about the conduct or performance of a tour guide are encouraged to contact GoCape Tours management.

18. WEATHER CONDITIONS AND UNFORESEEN CIRCUMSTANCES

Cape Town experiences changing weather conditions that may affect outdoor activities, walking routes, food markets and other elements of a tour.

GoCape Tours reserves the right to modify, postpone or cancel a tour where weather conditions or other circumstances make the experience unsafe or impractical.

Other unforeseen circumstances may include:

  • Public demonstrations or civil disturbances.

  • Road closures and traffic disruptions.

  • Public transport interruptions.

  • Venue or market closures.

  • Government restrictions.

  • Security incidents.

  • Natural disasters.

  • Other circumstances beyond GoCape Tours' reasonable control.

GoCape Tours will make reasonable efforts to communicate significant changes to affected customers and, where appropriate, offer alternative arrangements or refunds in accordance with applicable law.

19. LIMITATION OF LIABILITY

GoCape Tours takes reasonable steps to organise and deliver its experiences professionally and safely.

To the fullest extent permitted by South African law, GoCape Tours will not be liable for losses, damages or expenses arising from circumstances beyond its reasonable control or from the independent acts or omissions of third-party businesses.

Subject to applicable law, GoCape Tours will not be responsible for:

  • Loss or theft of personal belongings.

  • Personal purchases or expenses incurred during a tour.

  • Disruptions caused by independent third-party businesses.

  • Delays resulting from traffic, public events or circumstances beyond its reasonable control.

  • Failure by customers to follow reasonable safety instructions.

  • Inaccurate information supplied by customers.

  • Indirect or consequential losses to the extent that such losses may lawfully be excluded.

Nothing in these Terms excludes or limits liability for death or personal injury resulting from negligence, fraud, wilful misconduct or any other liability that cannot legally be excluded or limited.

Nothing in these Terms removes, restricts or overrides any consumer rights or protections available under the Consumer Protection Act 68 of 2008 or other applicable South African legislation.

20. ASSUMPTION OF ORDINARY TOURISM RISKS

Customers acknowledge that participation in city exploration, food market visits, fashion experiences and other tourism activities may involve ordinary risks associated with public environments and travel.

These risks may include:

  • Pedestrian traffic.

  • Uneven pavements and walking surfaces.

  • Crowded public spaces.

  • Exposure to weather conditions.

  • Interactions with independent businesses.

  • General risks associated with visiting public destinations.

Customers agree to exercise reasonable care and make informed decisions throughout the experience.

This provision does not constitute a waiver of any legal rights or protections that cannot lawfully be waived under South African law.

21. INTELLECTUAL PROPERTY RIGHTS

All original content published on the GoCape Tours website and associated marketing platforms is owned by GoCape Tours or used with the appropriate permission or licence.

This includes:

  • Business names and logos.

  • Tour descriptions and written content.

  • Original photographs and videos.

  • Website designs and graphics.

  • Promotional materials.

  • Branding and marketing content.

  • Original itineraries and business materials.

Such content is protected by applicable intellectual property laws.

Customers and website visitors may not reproduce, distribute, modify, publish, commercially exploit or otherwise use GoCape Tours intellectual property without prior written permission.

Personal, non-commercial viewing and sharing of links to the GoCape Tours website are permitted, provided that intellectual property rights are respected.

22. WEBSITE USE AND ACCEPTABLE CONDUCT

Visitors agree to use the GoCape Tours website only for lawful purposes.

You must not:

  • Use the website to conduct fraudulent activities.

  • Submit false or misleading booking information.

  • Attempt to gain unauthorised access to the website or its systems.

  • Introduce viruses, malicious software or harmful code.

  • Interfere with the website's security or functionality.

  • Copy or scrape website content for unauthorised commercial purposes.

  • Use the website in a manner that violates applicable laws.

GoCape Tours reserves the right to restrict access to its website where misuse, fraudulent activity or security concerns are identified.

23. WEBSITE AVAILABILITY AND ACCURACY

GoCape Tours makes reasonable efforts to ensure that its website remains accessible and that published information is accurate and up to date.

However, uninterrupted website availability and freedom from technical errors cannot be guaranteed.

GoCape Tours may update, modify, suspend or discontinue parts of the website where reasonably necessary.

Photographs and illustrations are intended to represent the general nature of the experiences offered. Actual surroundings, food presentations, products, vendors, destinations and itineraries may vary.

GoCape Tours will not be responsible for temporary website interruptions resulting from hosting providers, telecommunications networks, maintenance or other technical issues beyond its reasonable control.

24. PRIVACY AND PROTECTION OF PERSONAL INFORMATION

GoCape Tours respects the privacy of its customers and is committed to handling personal information responsibly in accordance with the Protection of Personal Information Act 4 of 2013 (POPIA).

When customers interact with the GoCape Tours website, submit enquiries or make bookings, GoCape Tours may collect personal information including:

  • Full names.

  • Email addresses.

  • Telephone numbers.

  • Booking and reservation details.

  • Payment transaction information.

  • Dietary requirements and accessibility requests voluntarily disclosed.

  • Customer communication records.

  • Other information reasonably required to provide the services.

GoCape Tours may process personal information for the following purposes:

  • Processing and managing reservations.

  • Confirming bookings and payments.

  • Communicating important tour information.

  • Responding to enquiries and complaints.

  • Coordinating tour arrangements.

  • Improving customer experiences and services.

  • Meeting legal and regulatory obligations.

  • Sending promotional communications where legally permitted.

Relevant personal information may be shared with payment providers, booking platforms, tour guides and service providers where reasonably necessary to deliver the services or fulfil legal obligations.

GoCape Tours does not sell customers' personal information.

Personal information will be retained only for as long as reasonably necessary for the purposes for which it was collected, subject to applicable legal retention requirements.

Customers may exercise their applicable rights under POPIA, including requesting access to, correction of or deletion of personal information where legally permissible.

For additional information, customers should consult the separate GoCape Tours Privacy Policy published on the website.

Privacy Contact Details:

Email: [Insert Privacy Contact Email]

Information Officer: [Insert Name or Designated Information Officer]

25. COOKIES AND WEBSITE TRACKING

The GoCape Tours website may use cookies and similar technologies to improve website functionality and understand how visitors interact with the website.

These technologies may be used to:

  • Remember website preferences.

  • Improve navigation and functionality.

  • Analyse website traffic.

  • Measure advertising and marketing performance.

  • Improve website content and customer experience.

Where required by applicable law, GoCape Tours will obtain appropriate consent before using non-essential cookies or similar tracking technologies.

Visitors may manage or disable cookies through their browser settings, although certain website features may not function correctly if cookies are disabled.

Further information will be provided in the GoCape Tours Privacy and Cookie Policy.

26. THIRD-PARTY WEBSITES AND EXTERNAL LINKS

The GoCape Tours website may contain links to third-party websites, social media platforms, payment providers and external services.

These links are provided for convenience and informational purposes.

GoCape Tours does not control the content, security, privacy practices or terms of service of external websites.

Customers who access third-party websites do so at their own discretion and should review the relevant third party's terms and privacy policies.

GoCape Tours is not responsible for the availability or content of external websites.

27. CUSTOMER COMMUNICATIONS

By providing contact information during the booking process, customers agree that GoCape Tours may contact them regarding enquiries, reservations, payments, tour arrangements and other matters directly related to its services.

Communication may take place through:

  • Email.

  • Telephone calls.

  • WhatsApp.

  • SMS.

  • Website notifications.

Marketing communications will be handled in accordance with applicable privacy and electronic communications legislation.

Customers may opt out of promotional communications at any time through the unsubscribe instructions provided or by contacting GoCape Tours.

Opting out of marketing communications will not prevent GoCape Tours from sending essential booking-related notifications.

28. COMPLAINTS AND CUSTOMER SUPPORT

GoCape Tours values customer feedback and aims to resolve complaints fairly, professionally and within a reasonable timeframe.

Customers experiencing an issue with a booking or tour are encouraged to contact GoCape Tours as soon as reasonably possible.

To assist with an enquiry or complaint, customers should provide:

  • Full name.

  • Booking reference, where applicable.

  • Date of the tour.

  • Description of the issue.

  • Supporting photographs or documentation, where relevant.

Complaints may be submitted using the following contact details:

Email: [Insert Customer Support Email]

Telephone / WhatsApp: [Insert Contact Number]

Business Location: Cape Town, Western Cape, South Africa.

GoCape Tours will make reasonable efforts to acknowledge, investigate and resolve complaints.

Nothing in this section prevents customers from exercising their rights through the relevant South African consumer protection authorities or other lawful dispute resolution channels.

29. DISPUTE RESOLUTION

GoCape Tours encourages customers to contact its management directly to resolve any concerns or disputes before pursuing formal proceedings.

Where a dispute cannot be resolved through direct communication, the parties may consider appropriate mediation, consumer complaint procedures or other lawful dispute resolution mechanisms.

Customers retain the right to approach the National Consumer Commission, a relevant provincial consumer protection office, a competent court or another appropriate authority where legally entitled to do so.

Nothing in these Terms restricts a customer's statutory rights.

30. FORCE MAJEURE

GoCape Tours will not be held responsible for a failure or delay in performing its contractual obligations to the extent that such failure or delay results from circumstances beyond its reasonable control.

These circumstances may include:

  • Natural disasters.

  • Extreme weather conditions.

  • Public emergencies.

  • Government restrictions or regulations.

  • Civil unrest.

  • War or terrorism.

  • Epidemics or pandemics.

  • Major infrastructure or utility failures.

  • Unexpected transportation disruptions.

  • Other events beyond GoCape Tours' reasonable control.

Where such circumstances affect a confirmed booking, GoCape Tours will communicate with affected customers and seek a reasonable solution.

Possible solutions may include rescheduling, an alternative experience or an appropriate refund where required by law.

31. AMENDMENTS TO THESE TERMS

GoCape Tours reserves the right to update or amend these Terms from time to time to reflect changes in its business operations, services, legal requirements or website functionality.

Updated Terms will be published on the GoCape Tours website with a revised effective or last-updated date.

Changes will generally apply prospectively.

Where a change materially affects an existing confirmed booking, GoCape Tours will not rely on the updated Terms to remove rights already acquired by a customer or impose a material disadvantage contrary to applicable law.

Customers are encouraged to review these Terms periodically.

32. GOVERNING LAW AND JURISDICTION

These Terms are governed by and interpreted in accordance with the laws of the Republic of South Africa.

Any dispute arising from the use of the GoCape Tours website, the booking of its experiences or the provision of its services will be dealt with in accordance with applicable South African law.

Where court proceedings are necessary, the matter may be brought before a court of competent jurisdiction in South Africa, subject to applicable jurisdictional and consumer protection rules.

Nothing in this clause limits any mandatory rights available to consumers under South African law.

33. SEVERABILITY

If any provision of these Terms is found to be unlawful, invalid or unenforceable, that provision will be severed or limited to the minimum extent necessary.

The remaining provisions will continue to apply to the extent that they remain valid and enforceable.

34. NO WAIVER

If GoCape Tours does not enforce a particular provision of these Terms on one occasion, this does not mean that it waives its right to enforce that provision or any other provision in the future.

Any waiver must be expressly communicated in writing by an authorised representative of GoCape Tours.

35. ENTIRE AGREEMENT

These Terms, together with the GoCape Tours Privacy Policy, applicable booking confirmation, tour-specific conditions and any additional written agreements, constitute the agreement governing the use of the GoCape Tours website and participation in its services.

Where specific arrangements have been agreed in writing for a particular booking, those arrangements will apply to the extent that they are consistent with applicable law.

36. CONTACT INFORMATION

For questions regarding these Terms, bookings, reservations, tour experiences or any other GoCape Tours services, customers may contact GoCape Tours using the details below.

Business Name: GoCape Tours
Email: info@gocapetours.site
Operating Location: Cape Town, Western Cape, South Africa
Country: Republic of South Africa

THANK YOU FOR CHOOSING GOCAPE TOURS

Thank you for choosing GoCape Tours.

We look forward to welcoming you to Cape Town and sharing the incredible experiences that make our city special. From authentic African flavours and vibrant food markets to local fashion, independent designers, creative communities and cultural discoveries, we invite you to experience Cape Town through the eyes of the people who call it home.

GoCape Tours – Discover Cape Town. Experience Its Culture. Taste Its Flavours.

End of Terms of Service and Conditions of Use.


:::